This Refund Policy outlines the conditions under which customers may request a refund for services purchased through this platform, operated by ZENARIS S.R.L.
1. Company Information
ZENARIS S.R.L. Via Marcello Soleri, 16 – Roma, Italia VAT: IT18332581000 Email: office@zenaris.it
2. Eligibility for Refunds
You may request a refund under the following conditions:
Cancellation Before Service Begins: You cancel your course or translation request before we begin processing or granting access.
Non-Delivery: We are unable to deliver the service within the agreed timeframe.
Service Deficiency: The final product (e.g., translation or course material) contains substantial errors and cannot be corrected after review.
Technical Issues: You are unable to access the purchased content due to verified technical problems on our platform.
3. Non-Refundable Situations
Refunds will not be granted in the following cases:
The service has been delivered and meets the agreed scope.
You change your mind after the course or translation has been completed.
Dissatisfaction due to formatting preferences not specified in advance.
You fail to provide required information or materials to complete the service.
4. How to Request a Refund
To request a refund, please contact us within 30 calendar days of receiving the service. Include:
Your full name and order reference
A brief explanation of the issue
Any supporting documentation (if applicable)
Requests must be sent to our email. We will respond within 48 hours.
5. Refund Method
Approved refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.
6. EU Consumer Rights
This policy complies with applicable consumer protection laws in Italy and the European Union, including Legislative Decree No. 206/2005 (Codice del Consumo) and Regulation (EU) 2019/1150.
7. Updates
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with the updated date.
